The Beverly Hills Hotel - Dorchester Collection

Clean , and good food for breakfast

İnanılmazdı

I literally grew up going to this hotel for random reasons. I have always eaten at the Polo Lounge and just enjoyed the higher end experience. I always dressed up to the max because there was always a dress code that appeared to be enforces... sort of. I went the evening of Christmas Dec 25 2024 and something has changed with the hotel. I am in town and decided to visit the hotel for drinks and maybe a dessert... not to dine at Polo Lounge but the Lounge bar. I go to the front desk and was told that it is sold full. Ok.. that is great as I can see that. It was full with people wearing sweat pants, jeans, torn t-shirts. I was in full suit to the max. In this family of hotel in London (where I have been) the standards of the hotel were kept.. but not Beverly Hills. Literally only very few old couples matched the rules and about 90% were straight out of the local mall. Why do I care? because I have had friends rejected in the past when they were dressed better than what I saw. I read the prior review who also had their friend rejected for wearing jeans. Tonight people wore sweats, t-shirts. This is not the 5-star experience.. on Xmas day evening. I roamed the hotel to kill time in hopes of waiting it out for an open seat and stumble upon their other bar. Cool I sit down and hope to drink Service was very spotty and focused on a group of folks who blatantly violated a dress code and were loudly talking about how they cheated on their taxes this year... an odd thing to brag about so loudly. I got one drink and a coffee and waited to pay.. and waited.. and waited to be acknowledged. Nothing. No "how is the drink", "can I get you something else".. not even a "Merry Christmas" ..on Xmas day!! Nothing. I had to get up to find anyone who would take my payment. Beverly Hills Hotel is within a family chain of extremely high-end hotels. I have been in many in other countries and even their sister locally. They are all amazing, world-class and masterful with service and quality. Beverly Hills hotel has fallen and is not a 5-star hotel. Charging $1000 plus a night does not make you a 5-star hotel. Go to the Ritz London and no children are allowed to run around wildly, you are greeted by ALL staff, you are never forgotten at any chance and the strict dress code guarantees a prime experience. I really do wish this hotel will return to that same status.

Whenever we are in LA, we love to go get a drink at the cabana restaurant and they are usually polite and nice but in the most recent visit, we had asked to grab a drink and the hostess said that the tables were all booked and you needed a reservation. We then asked if we could bring the drinks to the seating just a couple steps away and she replied NO. We tried everything asking if we could just take the drinks and she was on a mission to make sure we didn’t get a drink. Eventually, we went back and there was a different hostess who, when we asked replied with a smile and “of course”.

The staff was excellent, they went above and beyond to make our stay just memorable in everyway!

An absolutely beautiful experience! The Christmas decorations is so festive and magical. The room spacious and beautiful. The food and drinks are perfection. And the staff went beyond and far to be hospitable and professional. Love it. Would definitely go back. You have to try the soufflé at the Polo Bar