West Lake State Guesthouse

Our stay at 西湖國賓館 was an extraordinary experience. Located beside the serene West Lake, the resort offers stunning views, including a direct sightline to the iconic 雷峰塔. The private, impeccably maintained grounds, brimming with vibrant greenery and colorful flowers, create a picturesque and inviting atmosphere. What makes this resort truly unforgettable is the exceptional service. Ms. 阮, who graciously served us during our delightful complimentary afternoon tea, and Daniel, who kindly drove us on the hotel cart, added personal touches to our visit, even with their brief interactions. The housekeeping team went above and beyond to ensure our comfort—keeping our rooms impeccably clean, delivering fresh fruit daily, and warmly greeting us at every opportunity, as though we were part of their family. One particularly heartwarming moment occurred on our final day. When I expressed a simple desire to smell the magnolia flowers blooming in the lobby, the hotel manager kindly asked the gardener, who was tending to the lobby planters, to cut a small branch for me. To my surprise, the gardener also gifted me a lotus flower bud with a warm smile. The bud blossomed beautifully at our next destination, serving as a lasting reminder of the kindness and thoughtfulness we experienced here. As first-time visitors to China, we are deeply impressed not only by the country’s rich history and stunning landscapes but also by the genuine warmth of its people. 西湖國賓館 exemplifies hospitality at its finest, blending meticulous care with heartfelt service, making our stay an experience we will cherish forever.

The State Guesthouse nestles on the western shore of West Lake, with the verdant Dingjia Mountain as its backdrop. The courtyard is a masterpiece of design, with intricately crafted buildings, elegant pavilions, and serene waterside pavilions woven into a tapestry of bamboo groves. During our three-day, two-night stay, we were treated to the tranquil beauty of morning at Su Causeway The experience filled our hearts with profound happiness and serenity.

I would recommend this place to anyone to wants a comfortable, scenic top tier hotel. I stayed with my mother for 3 nights, enjoyed 3 buffets and came out feeling pampered and resurrected. The environment here is beyond amazing. The trees, the air, the view, the walking trails were great. Highly recommend!

This Hotel is really something special. It has the best location on West Lake and is set in the most beautiful ground. The staff went to extraordinary lengths to make this a fantastic experience. Liu and Chen from the concierge even used their own money to help us take out bikes around the lake and the kitchen prepared a special breakfast for the train.

Overall, it was a very pleasant experience, and I’d definitely recommend this hotel if your budget allows. The beautiful garden and excellent service really make it worth the price.

This hotel was a pleasant surprise during our trip to Hangzhou. It is situated right on the west lake. The grounds and landscaping are breathtaking. It’s a private garden escape. Rooms are clean, beautiful and spacious. Had welcome cakes and daily fruit provided. Staff are polite. Highly recommended. Will definitely be back during our next trip to Hangzhou.