Carneros Resort and Spa

The resort itself is meticulously maintained and visually stunning. I love the cottage layout - everything feels luxurious and intimate despite the sprawling spaces and grounds. The room itself was remarkably well done- outdoor spaces as part of the room really stood out. Premium amenities and care across all aspects of service, food, comfort and amenities. The adults only pool area was quiet and relaxing and not crowded. The family pool was practically empty as well. A couple of notes to make the resort even better- the towels need to be upgraded and I wish they had provided a map of walking trails or areas from the resort. It was overall a truly special and memorable stay.

Relaxing, luxurious get-away. Staff go beyond expectations to ensure your visit memorable. Wine tastings arranged by the team were amazing. Already planning our next visit

We just checked out of Careneros resort. I want to specifically review the pickleball and the pull out or the cot, or the 3rd person accommodations in their rooms on the pull out sofa and the service.

We live in NorCar and quite regularly come up to the Napa/Sonoma/Calistoga area to visit wineries and otherwise explore. It’s an easy drive for us, and as a result, the list of places where we have stayed is lengthy. We have our favorite regular places and also try some new ones now and then. It is with this comparative lived experience that we express confusion about the Carneros Resort. We are trying to understand the appeal, and we failed to discover it during our stay. That said, you may absolutely love the place if your preferences and interests are different from ours. We’ll simply offer our objective thoughts and you can decide how it fits with your needs and preferences. We’ll start with check in. We arrived a bit before check in time and did not expect our room to be ready - - and we were correct. Absolutely expected, and no problem at all! They took our cell number and assured us they would call or text as soon as our room was ready. I kept my eye on the phone as we went off to our next tasing appointment and beyond; and … we never received a call or text. So, right off the bat, this was a fail, and we were not impressed. Note to hotel management: if you break your first commitment to a guest, that’s an unforced error. We used the hotel’s car service. However, using it involved several ridiculous, bordering on comical conversations. We started with the front desk - how do we use the car service? “Well, it’s only on availability.” Ok, we understand. But how do we use it? “Well, where do you want to go?” Of course we already knew it was within five miles of the resort, so we named the winery where we had reservations. “Well, when is your reservation?” Um, ok. I told them the time, which was quite soon, and once again, asked how did I actually use this? Their response: well, you really should talk to the concierge. Ok. So, I walked over to the concierge. Hello! How do I use the car service? “Well, it’s only on availability.” Ok, we get that…but how do we use it? “Well, where do you want to go?” I named the winery, which is nearly within walking distance if not for the highway next to this resort. “Do you have a reservation at that winery?” Yes. Yes we do. And, coming back to the original question, how exactly would we use the car service? (I mean … this was legitimately the most inane conversation I’ve ever had with two different people at a hotel.) “Well, I guess I might be able to drive you … or maybe we have a bellman that can take you.” It was at this point that I began feeling like we were living a Seinfeld episode in real life. They eventually figured it out, and the bellman who ran us over the winery was polite, friendly, and terrific. (Note to hotel management: maybe think about just putting the bellmen in charge of this place and call it good.) After that experience, at the conclusion of our outing, we paid for an Uber for our return trip rather that attempt to use the “included

I have been coming to Carneros for over 10 years and the headline would read Under Armour- a once great brand completely destroyed. The rooms are falling apart, phones that don’t work, doors don’t shut, dirty and dated. We went to dinner last night and the driver said just call us back- slow night and then the concierge manager doesn’t return our text at 8:45pm. The breakfast buffet is a slight improvement over a Marriott Courtyard Continental breakfast. Farm is so bad now, you have to go to downtown Napa for fine dining. Even some managers here, who I will keep anonymous, know this current Chef needs to go and what’s clear is that this is really a GM and ownership problem at this stage- not mid mgt and staff. They often have great intent but no power to improve the experience. The resort is held by private investors that have no idea how to run a 5 star resort that has now dropped to 1 star experience for 5 star prices. Good luck with that. Oh, and for the GM that I asked to talk to hours ago, here’s my feedback. You all have destroyed a Napa treasure. Cannot warn more- RUN from this as an option. As a cherry on top, we are enjoying the massive construction project noise, beeping, banging, clanging from the quiet adult area at Hilltop. Thanks for telling us in advance so that we might pick other dates. Total and complete disaster ownership. You all will lose all of us that once loved you. What a shame.

The Carneros felt like a glammed up trailer park organized around small courtyards. Most rooms have no view and loud freeway noise. My “upgraded” room, which goes for $1500+ night, was a gussied up she shed. While I understand the hotel can only do so much about the small rooms, the real slap was the “free breakfast,” which was a sad table of pastries and granola and dented pre-peeled hard boiled eggs. They even had the gumption to offer us espresso drinks as part of the free breakfast service and present a surprise bill for them. The level of service would be good & expected from a $3-400/nt hotel, but feels incredibly cheap for the prices they’re charging.