Inn on Randolph

I have stayed here before (many years ago) and booked a stay at the Inn on Randolph again, specifically because it advertises itself as a 100% gluten-free property. As someone with celiac disease, I rely on these claims for my health and safety. Unfortunately, this could not have been further from the truth. During my stay, I found wheat breadcrumbs and wheat wraps in the kitchen—actual, labeled wheat products in a place that claims to be entirely gluten-free. The chef even tried to serve me a wheat wrap. She had told me she would leave the wrap in the kitchen (as she was leaving at 9:30am) for lunch and that I could go get it from the fridge. What I found was the wrap in a box, next to the package of wraps that are WHEAT wraps. When I brought this serious concern to the manager’s attention, she flat-out denied it was wheat and very dismissively replied via email, "Just checked with our chef – she confirmed the wrap is Gluten Free. You can discuss with her tomorrow morning during breakfast time." Only after I sent her a photo of the ingredients label did she change her story, blaming the merchant: “the mishap must have happened at the merchant who delivered the wrong item.” The team took no accountability for verifying that items delivered to them are gluten free, all while they are making a claim to be gluten free. In the same visit to the kitchen, I saw these WHEAT breadcrumbs. The manager, Sally, called it an "inconvenience." This isn’t just a minor inconvenience—it’s a dangerous lapse that could put people’s health at risk, and I would have ended up in the hospital had I not checked. I asked to meet with the manager in person at check out to discuss it, and she declined. She promised to call me to follow up. That call never came. Aside from the gluten-free deception, the property feels completely abandoned. There’s no front desk, no on-site staff, and everything is self-serve—from keyless check-in to taking your own trash out. The rooms are full of hand-written signs on post-its and on light switches/controls that say "do not touch." It felt more like an unattended Airbnb than a boutique hotel. If you’re looking for accountability, service, or a truly gluten-free environment, I strongly recommend staying elsewhere. This experience was deeply disappointing and, frankly, unsettling.

NOT SAFE FOR CELIACS. We loved the inn on Randolph when we stayed here many years ago because it is supposedly celiac friendly. We were so looking forward to coming back so we didn’t have to worry about cross continuation. However, GLUTEN items with wheat were found in a lunch that was made by the hotel. This was a huge disappointment and the inn on Randolph staff did not take accountability. Property is otherwise great but do not stay here if you are celiac.

Loved it! Very cute, the breakfast was yummy. Easy to walk to downtown. Would stay again.