Oceana Santa Monica, LXR Hotels & Resorts

沒有服務！前台業務能力太差！沒有專業性，還不如三星酒店。晚上睡覺一直有漏水聲，隔音差。體驗非常非常差。非常不推薦。

噪音很大，説是可以看到海景，但是沒有！價格和實際不相符

I had a lot of five star experiences while staying at Oceana. BEST EXPERIENCE Lenny P Your stay starts with the front line of the BELLMAN and Valets The bell captain Lenny P is the most amazing man and lovely to work with, and he should be running this hotel, his attention to detail and his concern for the clients is genuine BEST EMPLOYEE Devin Daily we worked with Devin, every day of our stay to handle parking, our car moving around ,our luggage around , making sure we got everything that we requested to enhance our stay and things that were needed in the rooms to be corrected or attended to, Devon was spot on and absolutely delightful to talk with. He is American and English, and he has a lovely accent. Devin is the type of young man who will go very far in the LUXURY service industry, and in five star ++++ environments I hope that Devin receives recognition and rewards along the way The waiter staff for the morning meals on the patio by the pool were absolutely divine and lovely. Francisco and Yara attended to my every need and talked with me about the food and what they could do in addition to what’s already been done. On our arrival night we ate in the conference room dining room, pop up environment and had to call on the phone to find someone to help us and did not have the same kind of waiter staff that we found with the morning staff The nighttime staff was not five star. ALL The food was delicious. my favorite was the steak and eggs in the morning. I don’t know where they’re getting those eggs, but I’ve never had an over easy egg that tasted as good as that. The steak was cooked rare as I requested and was tender not requiring a steak knife. The kitchen and main dining room for the restaurant are under a huge renovation and you will be VERY disappointed if you eat inside in the conference room that they located the inside tables for all day dining. The fancy pictures you see on the website don’t exist for that dining room anymore. The daily housekeeping did a fabulous job and checked in with us to see if we had anything else that they could do to additionally help us EVERYTHING IS SPARKLING CLEAN, ALL THE TIME including the pool patio and pool furnishings When we requested to have the couch bed opened up and made up they efficiently did all of this very easily and very quickly and we’re happy to help , no matter what time of night it was Depending on the style of room that you are assigned, the bathroom could be next to the front door and the bedroom could be a five minute walk away, well it seems like five minutes when it’s 2 o’clock in the morning and you have to walk to the front door of the suite to use the restroom . The closet was also exceptionally small Our air conditioner failed and we were assigned a different room and in new suite, the bathroom was right next to the master bedroom as it should be The original room also had three different areas where the carpet was worn and dirty . This pro