W Sydney

就這種還好意思5星酒店，酒店裝飾開膠，游泳池水都不換，屋子裡面有蟑螂（和前台打電話前台不情不願的找了一個保潔上來，説是和經理反應也沒得到解決最後下去前台，也沒得到任何有效解決，極差的服務態度，沒有任何服務），健身房裡麪放的水果也壞了不知道換嗎？找一羣三哥任何服務都沒有，不推薦來這兒。

Poor service. Very disorganised and unprofessional. We paid almost 800AUD for one night but it’s not worth it at all. They assigned a room with disabled toilet without asking. We had to ask to change to the room that we booked but they said they were out of room and made us to wait till the evening for the room.

超級無敵張超級無敵邋遢，我已經在這個酒店住過十幾次了，然後第一次過敏這麼嚴重，整個背部又紅又癢又起東西的，最後我續住了，我的要求很簡單，給我換個房間就行了，因為我很累，我不想經常換換去酒店，最後我回來的時候他給我換了很低，樓層的殘疾人房間，****2000多一晚你給我做餐間房間之前的事情你床鋪不乾淨，你沒有跟我道歉處理好你就給我這樣子，然後看我好説話，本來安排好的房間又説沒有了，重新給我安排房間，然後那個女的又是翻白眼，又是發出很討厭的聲音，那個男的也是最後那個經理更噁心，安排參加房間的人是他，而且我是已經提前請一晚溝通過了，跟攜程他們同意可以換房間的，而且我是一件續住的，最後我説我要投訴他們，因為我已經付了錢，而我在大堂已經白白地站了，起碼一個多小時以上我已經付了錢了，當時已經是晚上10:00多，我的相機還留在加配樂酒店，我都説了，要麼你就把今天的房間還給我，然後我轉酒店就這麼簡單，要麼就給我換房間，而且我就是付了錢的呀，我****無語，然後我説你們這樣子不對的我，然後我説我要投訴一下你們集團，然後那個女經理直接給我一個非常惡劣的態度，説就翻譯過來來説你要怎麼樣就怎麼樣哦，然後就不鳥我然後很久都不給我回我自己房間去收拾我自己的行李，然後還叫我什麼交多一次的按金，我説我的卡在房間裡邊呢，我****服了，**一個重點是我每一次去心裏都住這家酒店，加上我男朋友給我另外訂的和我自己訂的八次，那起碼是十幾20次的了，我****服了垃圾

Dear The W Sydney, We have just finished a 2 night stay with you and I wanted to express my thoughts and unfortunately the series of unfortunate events. I have listed the issues we faced below - more importantly, I have stayed in a number of w’s around the world and this one does not match to the standards. The biggest issue is that when you check in the stay should be easy, enjoyable and no problem encountered and this was very not the case. It was frustrating and unfortunately we encountered problem after problem. We wanted to stay again with you this Friday coming - however after our experience this will not be the case. Nothing screamed luxury and we believe you have a lot of work to do to get it up to standard. We arrived on Saturday and were able to check in early. Problem 1: When we arrived to the room - There was no tv remote so we called to get one Problem 2: There was also no soap in the bathroom just an empty box Problem 3: The tv remote came and then we managed to sleep Then a few hours later the tv remote didn’t work so we called for someone to come again As you can see not a smooth process and resulted in 3 calls to get the room ‘ready’ and suitable for a check in. Not the service one would expect for the w hotel. Problem 4: That evening we headed to your rooftop bar - your staff were not professional often rolling eyes at each other - saying things like well no one told me and to be quite honest this should not be shown to guests. Problem 5: We were placed at the very end of the bar - in front of the till despite the rest of the tables being empty. We asked 3 times to move and were told no - one staff member explained it was for people on tables outside incase they wanted to move in. Seems odd to reserve tables on the off chance other people with a table wanted to move. Finally we were told sorry for the inconvenience and that we could move after an hour. Again not the service you would expect for a 5 star - w brand hotel. Problem 6: The next day, after being out, we returned to our room at 7pm and it had not been cleaned. This is not acceptable and no guest should have to ask for their room to be cleaned. I called and I asked for it to be cleaned at 8pm. I spoke to someone at front desk and explained the issues we had had so far and he said someone would clean the room. No apology. It was cleaned but nothing restocked - the coffee - the sugar - the water. I called this morning but again highlighting that this should be a given. Problem 7: In your downstairs bar I asked for a Bellini - a drink I enjoyed the night before and was told they don’t have the peach liquor downstairs - I explained I had had it the night before and asked if you can send it down to which I was told we don’t really do that. This does not match the W’s saying ‘whatever/whenever’. Problem 8: Your indoor pool this morning was dirty - it had tissues in and I collected a few and put them on the side. This morning your maintenance were doing some work - I was asked twice to collect the fittings from the bottom of the pool - something I wouldn’t expect a guest to do. You can see this on the cctv.

Loved the vibe at W Sydney – stylish rooms, great service, and an unbeatable location. The rooftop pool was a highlight. Would definitely stay again.

The room and the hotel is very good, facility is 5 stars and service is top notch. However, some of the rooms are facing the highway and located next to the highway, would recommend requesting for higher floor if you’re sensitive to noise.