Shangri-La Sydney

As always, amazing stay in a great location… views were second to none and the in-room dining options were fantastic.

I'd like to leave a compliment to Linh, the vietnames lady who assisted me to check in and further with changing room. I would like to show very much appreciation to her. Overall, the stay was great, they provide complimentary water. We ordered in-room dining service for various times, and their food is great, the staffs were really friendly as well. The view was great as well, woke up with opera house view, it was a lovely experience. We also got lucky to see the fireworks being held in opera house right from our room. The only thing we found a little inconvenient was the location. It was considerably near to opera house and royal botanic gardens but it has quite a bit of distance from queen victoria and central area. The only thing the hotel should improve on is cleaning probably. After the room cleaning was done, I saw water on toilet floor (same before the cleaning), and they forgot to replenish some glasses etc. But overall it was quite a nice stay there. Thanks to Linh! Please let her know I'm Subeen

Goodwill never lies. Nice hotel with an excellent location.

I was given a corner room which is large and comfortable. However the opera house is only visible if you reach out near the window.

After a 12hr flight the last thing you want to do is self check in! I can not beleive a 5 star hotel with a name like Shangrila is now using self check in terminals so impersonal. The concierge guys were excellent and they only real people I got to engage with. Room is dated but Harbour views are fantastic. We did not have breakfast due to early morning flight the next day. Note: Steep 7 minute walk down to the harbour not good for elderly people The indoor pool was poor with a heavy chlorine smell not what I was expecting so I did not swim in it. I am a member but probably would not stay here again. By Contrast the Shangrila in Chendu China was very nice. Aslo have stayed a number of times in Surabaya both are dated but beautiful service & facilities

All the staff were nice and helpful. But the room facilities assigned to me was like 20 years ago, really a bit disappointing to me. 36/F blue bar was fabulous, drinks for two nights. Hope the room facilities could be improved to the normal 5 star standard